Archive

Tag Archives: SSP America

Five years, nine months, and twenty-nine days ago I began my employ with SSP America, one of two firms that manage the restaurants of Phoenix Sky Harbor International Airport. Today at 2:46 PM I ended that employment by clocking out at Matt’s Big Breakfast, next to Gate B5 at Terminal 4. I left on good terms, with the Big Boss, Tommy R, managers Maria, Denny and Eduardo, bartender Sadie, servers Jenna, Netty, and (especially) Melinda, utilities man Juan, and my cashier replacement Esperanza all wishing me well. It is a good ending.

20210921_115255
Here I am with Ninette, whom we call Netty. That’s my mask between us, hanging from my left ear.

20210921_111934
This is bar lady Mercedes. She prefers to be called Sadie. She posts wonderful pictures of her family on Instagram. She also has cracked me up with jokes that are unsuitable for children. And I’ve tried to crack her up as well. Many of the jokes I’ve told her are older than she is.

20210921_144837
Here is utility man Juan, who showed me pics of the coastal city in Argentina where he was born and raised. I told him today that he looks a bit like the “handsome British actor” Anthony Hopkins. 

20210921_111820
And here is Melinda, whose skills as a server are so pristine that my own mother, the Diner from Hell, the Original Karen (OK), the late, great Jane Bowers Stoneman, would ask for Melinda by name when she was working at Lone Star Steakhouse. Melinda is known as the Finder of Stuff and is heavily relied on for that, among many other things. When I told her I’d post her pic she said, “Tell everyone that I’m the one who gave you Covid.” (Possible, but unlikely,) I may miss her most of all.

20210921_145920
The lady pointing at the “Usual Suspect” is Maria W, who has managed our restaurants all over the place. I have the utmost respect for her. She runs everything from 10Ks to ultramarathons and has for many years. She is hard to keep up with. 🙂

20210921_150031

And here I am with the Big Boss, Tommy R, who manages the managers. He is like Heimdall, Bridgekeeper of Asgard, in that his eyes see everything, everywhere. The buck stops with him. And it was to Tommy himself that I surrendered my airport badge and the Micros card with which I clocked out for the very last time.

I’m proud to have put in more than five years with SSP, and so happy to have made so many restaurant friends. I will stop by and say hello as a traveler when I plane-trip my way out of Phoenix. I wish all my colleagues the utmost success, and will miss them profoundly.

20210921_205259

The company I work for, SSP America, manages restaurants at airports. They hired me as a host/cashier in November 2015. I was looking for work that would keep me on my feet all day, and thus reduce my risk of cardiac disease. They were having a cattle call at Phoenix Sky Harbor International Airport, and they were looking for dependable, trainable, honest human beings who would agree to work for the pay they offered.

Five years later I have said hello and goodbye to thousands of people I have never met, and the comfort that comes with experience has made me less of an introvert and more of an empath. Sizing people up in terms of what they hope to get out of the restaurant experience we offer is a learned skill, and I am learning.

And one thing I’ve learned is that there is one innocent joke I can tell that is so simple and so harmless and so stupid that if told with just a half-dash of slyness will give most people a boost. I learned it in the summer of 1965, yet none of the hundreds I’ve told it to had ever heard it.

Did you hear the one about the three holes in the ground?

No?

Well, well, well.

20201123_213009

Today is my fifth anniversary of working for Select Service Professionals, “The Food Travel Experts.” All previous anniversaries have been memorialized with a commemorative pin with the number of years on display. This year I have been told by my manager at Four Peaks that the pin policy has not been canceled, but that the pandemic threw a wrench onto the practice. I will wait patiently.

Meanwhile, I’m proud of having shown up for work at the airport more than a thousand times, proving my dependability (question during the job interview: “What’s the one word that describes you?” My answer, which I think got me the job: “Dependable.”) and my work ethic.

I also feel lucky to be working during these troubled times. Many of my fellow restaurant workers are still at home, waiting.

I’m not the young pup I used to be when I first entered the workforce 50 years ago, in the summer of 1970. But I think I’m good for another five years of doing what I do now. Time will tell.

20191205_161428

Today Dez the Manager said, “Hey, Sunshine, guess what I’ve got for you.” (Dez calls everyone Sunshine the way  that gal in KING OF THE HILL called everyone, including God, “Shoog,” short for Sugar.)  “I have no idea,” I told Dez, but I should have, because last month she said I’d soon get an envelope of appreciation for four years of employment with SSP. So we took a picture, and Dez was nice enough to hunker down enough so that I appear taller than she is.

20191205_164356

Here we are, Dez looking like what Kellyanne Conway wishes SHE looked like, and I looking like a Macy’s Parade balloon that flew too close to the ground.

It’s a strange world, Friends, and I’m glad I’m here.

dec_20161216_0002

Yesterday Andrew Meltzer, Operations Manager for SSP America and one of my several bosses, stopped by the host station at Matt’s Big Breakfast where I was on the job. He was there to hand-deliver an envelope enclosing three tangible forms of appreciation for my having worked for SSP one solid year.

One item in the envelope was a letter signed by Andrew and three other high-ups. The letter says in part “We applaud your hard work, passion and commitment. You have helped to show the world of travelers that the journey begins with you!” Isn’t that nice? There is a sincerity to it in light of the fact that ours is a high-turnover business, with average term of employment much less than one year. Cooks have a 100% chance of getting burned in one year; cashiers a 100% chance of stressful in-a-hurry overload, and hosts and servers a 100% chance of being insulted/belittled/sideswiped by those ungracious few who would like reality to warp in their favor, and blame the messenger when it doesn’t. I am proud to have survived this year. It was a thousand-obstacle Obstacle Course to do so. And among the many things I learned is to never use the disparaging term “burger-flipper” again.

The other items in the envelope were a handsome one-year anniversary pin, pictured above, and a gift card for use in any SSP America location in Phoenix. I’m thinking Pei Wei for the card. Their lettuce wraps are Yum incarnate.

The other super-cool thing that happened at work yesterday was showing co-worker Topher Hend the tattoo design I’d made at his request:

bird-of-paradise

Topher was really generous in his appreciation, thanking me over and over again. He’s also Shared the design on his Facebook page. He wanted this design as a memorial to his mother. I am honored that he asked me to help.

So–what a day, and what a year. Before this all started, I’d never been a restaurant host, and I’d never been a tattoo designer. It is odd to think of myself as either. Jobs do and do not define us. But the successful performance of one job or another adds to our pride, and to our power.

 

LaShawna_20161108_0001.jpg

LaShawna is gracious, wise, charismatic, patient yet able to invoke urgency when need be, a warm and eloquent conversationalist, gentle by nature yet tough as nails when a situation warrants it. I wish my drawing did her justice. She looks like her soul. Not all of us do.

She worked her way up to management from the ground up, starting as a cook. As with all managers at SSP I have worked for, she is capable of filling in in any capacity, and does so at the drop of a hat. She leads by example.

And she Lives, and Laughs, and Loves. She lives fully. She laughs richly. The love in her heart overflows for her family.

I am glad to know her, and always glad to see her. I’m grateful for her wisdom and kindness. I wish her the success she so deserves.